Frequently asked questions

General information

  • Current delivery time: 4-11 days

  • Shipping is free for orders over 19 €

  • You will now receive the invoice in a separate email, instead of with the package for your order

  • Free reservation in your favorite C&A store with a minimum value of EUR 1.00 by calling our customer service

Attention: We would like to point out that fake-sweepstakes (e.g. in the form of a wheel of fortune) are currently being held, misusing the C&A brand, in which C&A vouchers can allegedly be won and the participants are then contacted by phone and email. However, there are currently no C&A sweepstakes in which vouchers can be won. We are currently checking the sender of the competition and ask for caution.

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Here you can find frequently asked questions and their answers

The 5 most frequently asked questions by our customers

To which countries do you deliver?

Our EU Online Shop delivers to the following countries, specifically the mainland and excluding island territories:

  • Croatia

  • Denmark

  • Finland

  • Greece

  • Hungary

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Sweden

When ordering in this online shop, it is important that you provide a delivery address and a billing address that matches one of the countries listed above.

Delivery address and billing address always need to be from the same country. If you want to order to another country, please change the webshop by using the dropdown in the footer.

How long does the delivery take?

You should receive your order within the following time frames after receipt of the order acknowledgement

  • Croatia: 5-7 days

  • Denmark: 5-7 days

  • Finland: 7-10 days

  • Greece: 8-11 days

  • Hungary: 6-8 days

  • Portugal: 7-10 days

  • Romania: 5-8 days

  • Slovakia: 5-7 days

  • Slovenia: 4-6 days

  • Sweden: 5-8 days

In exceptional cases, such as during the sales period, shipping may be slightly delayed due to the volume of orders. Of course, we will inform you as soon as possible. We appreciate your understanding.

Can I cancel or change my order?

To ensure that your order is on its way to you as quickly as possible, we start processing it right after it is confirmed. For this reason, your order can neither be cancelled nor changed. Also the delivery address and the delivery conditions cannot be changed afterwards. To avoid errors, please check your details thoroughly before completing your order.

Do you still want to cancel? You can return unwanted items to us within 28 days after shipment date. Here you will find all the information concerning returns. If your address has changed and the package cannot be delivered, it will be returned to us and processed as a return, and the purchase amount will be refunded to you.

Your order or individual items were cancelled unintentionally? In rare cases it may happen that an item is already sold out, but is still shown as available in the store. We are very sorry if this was your case. The purchase amount will be credited to the payment method you used to place your order.

I have returned an item, when will I get my money back?

Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.

The money will then be refunded by the same payment method used to make the initial purchase. It may take up to 8 to 10 working days from receipt of our Email for the refund to show up in your account.

Please note that you have to cover the costs of returning the items back to us by yourself.

There was no invoice enclosed in my package. How should I pay?

Invoices are now no longer enclosed in the package with your order, but sent separately by email, shortly after your order confirmation.

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