Here, you can find frequently asked questions and their answers.
We always send you a confirmation email with your order information to your email address. In case you need certain order information, please search for our confirmation email in your personal email account. Additionally, we are currently working on the opportunity to display previous orders in your personal C&A account.
Yes – we guarantee that your data is completely safe with us. Thanks to state-of-the-art SSL encryption, we can guarantee the optimum protection of your personal data. In addition, we protect all your transactions with the mandatory card security code. Good to know: Your delivery address will only be used to process the delivery and not for credit checks or marketing purposes.
Yes – the minimum order value in our EU Online Shop is 19 Euro.
We provide you with information on current availability by displaying stock levels. However, sometimes a desired size or colour combination is shown as in stock, even though it is already sold out.
Due to new stock arriving and returned goods, sold out items can soon become available again. However, it is impossible to provide reliable information.
Unfortunately, the items in your basket cannot be reserved for you.
If you experience login issues or functional problems in the C&A Online Shop, it often helps to delete cookies. Please note: Deleting cookies can also delete all items from your shopping basket.
The relevant instructions for the most popular browsers are as follows:
Deleting cookies in Internet Explorer:
- Open your Internet Explorer.
- Select the “Tools” button in the top right-hand corner of Internet Explorer.
- Click on the Safety button and then select “Delete browsing history”
- Select the check boxes “Cookies” and “Website data”.
- Click on “Delete”.
Deleting cookies in Mozilla Firefox:
- Open your Mozilla Firefox browser.
- Select the menu point “History” on the top right.
- Select menu point “Clear recent history”.
- Select “Everything”.
- Activate the checkbox for “Cookies”.
- Click on “Delete now”.
Deleting cookies in Google Chrome:
- Open your Chrome browser.
- Select the menu point “More Tools” > “Clear browsing data” on the top right.
- Click the checkboxes for “Cookies”, “Other site data and plug-in data” and “Cached images and files”.
- In the menu at the top of the screen, select the amount of data you want to delete. Choose “beginning of time” to delete everything.
- Click on “Clear browsing data”.
Depending on the browser version, the options may differ slightly. If you are still having problems viewing our website despite these settings or if your browser is not included, we will be happy to assist you.
You can contact us by phone or Email. Our Customer Service is available from Monday to Friday from 08:00-20:00 and Saturday from 08:00-16:00:Denmark: +45-78794104
Czech Republic: +420-2-34709591
(chargeable according to your phone contract)
Yes – once you have placed your order, you will receive an automated Email message acknowledging receipt. Please note: You will also receive this order acknowledgement Email if one of the items is currently out of stock. We will also notify you by Email, once your merchandise has been transferred to DHL and is en route to you.
You can collect your favourite items in your electronic shopping basket by clicking the “add to basket” button in the Online Shop. Good to know: A binding order is only created when you
- have entered all the data needed to fulfil the contract,
- accepted our Terms and Conditions and
- have clicked on the “Buy now” button
Until you click on the “Buy now” button, you can change your order and the data provided at any time. Once you have completed your order, you will receive an automated order acknowledgement Email. This contains your order details and the Terms and Conditions.
Our tip: If you have not already printed your order details and our Terms and Conditions and/or saved them elsewhere, we recommend that you print the confirmation Email and save it – we do not save your details.
The order acknowledgement does not constitute a contract of sale. It only states that your order has been received by us. We reserve the right to refuse your order; we are not obliged to enter into a purchase agreement based on your order.
Despatch of the items ordered is the point at which we accept your order. You will receive a separate Email notification to that effect. We do not accept orders from persons under 18 years of age.
Are you rarely at home at regular DHL delivery times? We will be pleased to deliver your order to your place of work, your neighbour, friends or relatives.
You should receive your order within the following time frames after receipt of the order acknowledgement
Denmark: 4-5 days
Finland: 6 days
Greece: 8-10 days
Croatia: 4-5 days
Portugal: 6-7 days
Romania: 5-6 days
Sweden: 5 days
Slovakia: 5 days
Slovenia: 5 days
Czech Republic: 4-5 days
Hungary: 6 days
Once your order leaves our warehouse, we will send you an automated Email confirming dispatch.
Standard delivery with DHL is charged at 4.95 Euro, regardless of order value.
Our EU Online Shop delivers to the following countries: Denmark, Finland, Greece, Croatia, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic and Hungary.
Choose which payment method is best for you: Credit card, PayPal or Payment in advance.
The C&A Online Shop accepts Visa and MasterCard.
If you pay for your order by credit card, the appropriate purchase amount is pre-authorised first. For example, checks are made to determine if the card is valid and if the available credit is sufficient. Please note: The authorisation of the purchase amount merely constitutes a reservation. The amount is only debited once your order has shipped.
Returns, refunds and complaints
Of course! You can return unworn items within 30 days and without giving a reason – this also applies to reduced merchandise. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons, returns of online orders are not possible in C&A stores.
Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.
The money will then be refunded by the same payment method used to make the initial purchase. It may take up to 8 to 10 working days from receipt of our Email for the refund to show up in your account.
For technical and administrative reasons, complaints, exchanges or returns of online orders are not possible in C&A stores.
Yes – you can.
Yes – you can also return underwear and swimwear. The items must be unworn and have the original label attached. You may of course try the items on.
If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (24 months) – this also applies to reduced merchandise. Please send the item including a brief explanation and your bank details to the following address:
C&A Online Shop
Münchner Straße 112
You will not incur any costs. Please contact our Customer Service team. They will send you the necessary returns documentation. For technical and administrative reasons, it is not possible to make a complaint about online orders in our C&A stores.
Please bear in mind that we can only take back goods that are unworn and with the original label attached. Any obvious marks like makeup and lipstick stains or odours will render the item unsaleable. If this is the case, we will return the item to the customer and retain the purchase price as compensation.
The refund will be issued via the same payment method used to make the initial purchase.
Damage in transit
Delivery via DHL
If your parcel is damaged and one or more items are missing from the delivery, we would ask you to make an appropriate claim with your local Post Office. For liability and insurance reasons, this claim must be made at your local Post Office within 7 days (following delivery). As proof, please present the package in the condition it was delivered to you.
Afterwards, please send the damage claim by Email or by post to the following address:
C&A Online Shop
Once we have received your damage claim, we will send you an Email confirmation and review the case together with DHL. As soon as the issue has been resolved with DHL, we will inform you immediately of the outcome.