General information
Current delivery time: 4-11 days
Shipping is free for orders over 29 €
You will now receive the invoice in a separate email, instead of with the package for your order
Free reservation in your favorite C&A store with a minimum value of 1.00 € by calling our customer service
Note about our delivery times: We are often asked why we need several days for the delivery. The background is simply that the issue of environmental protection is very close to our hearts: We want to ship your full order in one box instead of different deliveries as this is much better for the environment. This way we avoid unnecessary emissions and packaging materials. This is why we sometimes need a little bit longer delivery time. We care about our planet and hope you share our point of view. Thank you for your understanding.
Take advantage of our C&A Online Shop and benefit from delivery directly to your home.
Shipping is free for orders over 19€.
In this online shop, we only deliver to the following countries, specifically the mainland excluding island territories:
Croatia, Denmark, Finland, Greece, Hungary, Portugal, Romania, Slovakia, Slovenia and Sweden.
When ordering in this online shop, it is important that you provide a delivery address and a billing address that matches one of the countries listed above. The delivery address and billing address always need to be from the same country. If you want to order to another country, please change the webshop by using the dropdown in the footer.
We do not yet offer the Click & Collect service.
Delivery time
You will usually receive your order within the following delivery times after receipt of the order acknowledgement:
Croatia: 5-7 days
Denmark: 5-7 days
Finland: 7-10 days
Greece: 8-11 days
Hungary: 6-8 days
Portugal: 7-10 days
Romania: 5-8 days
Slovakia: 5-7 days
Slovenia: 4-6 days
Sweden: 5-8 days
Once your order leaves our warehouse, we will send you an automated Email confirming dispatch.
Shipping partner
Your orders will be shipped via DHL. Please note: we do not yet offer a Click & Collect service.
Would you like to return one or more items from your order?
To do so, select your most convenient shipping option and send your order back to us. Please keep the receipt of postage until you have received an email confirming receipt of your returned items. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons, returns of online orders are not possible in C&A stores.
Delivery address and invoice address
Are you rarely at home at regular DHL delivery times?
We will be pleased to deliver your order to any address of your choice – to your place of work, your neighbour, friend or relative.
When ordering in this online shop, it is important that you provide a delivery address and a billing address that matches one of the countries listed above. The delivery address and billing address always need to be from the same country. If you want to order to another country, please change the webshop by using the dropdown in the footer.
Information by email
Please note the following security advice:
We will never contact you (by phone or email) to ask you to reveal personal information and never without stating the order number, except in the case of possible queries regarding current online orders.
If you receive an email from us but you have doubts about the authenticity, please contact our Customer Service team. We are happy to verify the email you received.
C&A Online Shop contact, in English.
Phone:
Denmark: +45-78794104 Finland: +358-9-42720481 Greece: +30-21-03003446 Hungary: +36-1-7008413 Portugal: +351-308802933 Romania: +40-31-2295645 Slovakia: +421-2-33331245 Slovenia: +386-1-8282256 Sweden: +46-8-52502421 (chargeable according to your phone contract)
Email: service_eu@shop-c-and-a.com
Short overview of the most important emails sent during the order process:
Confirmation of receipt of order
Immediately after your purchase, we will send you an email confirming receipt of your order. A purchase contract is only entered into when the ordered goods are dispatched which will also be confirmed by email.
Dispatch confirmation
Once your parcel has been transferred to DHL, you will receive another email.
Receiving of invoices
Once you have received your order confirmation, we will send your invoice to you in a separate email.
Receipt of payment (prepayment option)
Once your payment has been received, we will send you a confirmation email.
Confirmation of your returns
Once your returns have been processed by our logistics centre, you will receive a confirmation email. Further information on returns can be found here.
Invoice via mail (after shipment)
If the place of delivery is in Portugal, you will receive your invoice as PDF file in a separate e-mail.