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Delivery

Take advantage of our C&A Online Shop and benefit from delivery directly to your home.

Standard delivery with DHL is charged at 4.95 Euro, regardless of order value.

If, as a EU citizen, you are ordering in this online shop from a country that is not listed below, it is important that when entering your personal details you also supply a delivery address and a billing address within one of these countries.

Please note: Our EU Online Shop can only ship to the following countries:

Denmark, Finland, Greece, Croatia, Portugal, Romania, Sweden, Slovakia, Slovenia, Czech Republic and Hungary.

We do not yet offer the Click & Collect service.

Delivery time

You will usually receive your order within the following delivery times after receipt of the order acknowledgement:

Denmark: 4-5 days

Finland: 6 days

Greece: 8-10 days

Croatia: 4-5 days

Portugal: 6-7 days

Romania: 5-6 days

Sweden: 5 days

Slovakia: 5 days

Slovenia: 5 days

Czech Republic: 4-5 days

Hungary: 6 days

Shipping partner

Your orders will be shipped via DHL. Please note: we do not yet offer a Click & Collect service.

Would you like to return one or more items from your order?

To do so, select your most convenient shipping option and send your order back to us. Please keep the receipt of postage until you have received an Email confirming receipt of your returned items. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons, returns of online orders are not possible in C&A stores.

Delivery address and invoice address

Are you rarely at home at regular DHL delivery times?

We will be pleased to deliver your order to any address of your choice – to your place of work, your neighbour, friend or relative.

Information by Email

Please note the following security advice:

We will never contact you (by phone or Email) to ask you to reveal personal information and never without stating the order number, except in the case of possible queries regarding current online orders.

If you receive an Email from us but you have doubts about the authenticity, please contact our Customer Service team. We are happy to verify the Email you received.

C&A Online Shop contact:

Phone:

Denmark: +45-78794104
Finland: +358-9-42720481
Greece: +30-21-03003446
Croatia: +385-1-5544210
Portugal: +351-308802933
Romania: +40-31-2295645
Sweden: +46-8-52502421
Slovakia: +421-2-33331245
Slovenia: +386-1-8282256
Czech Republic: +420-2-34709591
Hungary: +36-1-7008413
(chargeable according to your phone contract)


Email: service_eu@shop-c-and-a.com

Short overview of the most important Emails sent during the order process:

Confirmation of receipt of order

Immediately after your purchase, we will send you an Email confirming receipt of your order. A purchase contract is only entered into when the ordered goods are dispatched which will also be confirmed by Email.

Dispatch confirmation

Once your parcel has been transferred to DHL, you will receive another Email.

Receipt of payment (prepayment option)

Once your payment has been received, we will send you a confirmation Email.

Confirmation of your returns

Once your returns have been processed by our logistics centre, you will receive a confirmation Email. Further information on returns can be found here.