If I don’t like an item, can I return it?
Of course! You can return unworn items within 28 days after shipment date and without giving a reason – this also applies to reduced merchandise. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons, returns of online orders are not possible in C&A stores.
Is it possible to collect several separate orders (parcels) into one and send it back as one return parcel?
No, it isn't. In order to ensure a fast and correct processing of the returns, we ask our customers to always send their returns separately, basing on the original orders and using the shipping label, which can be found in the parcel or provided by our customer service.
Can I also return my online orders or complain about them in a C&A store?
For technical and administrative reasons, complaints, exchanges or returns of online orders are not possible in C&A stores.
Can I also return and/or complain about individual items from my order or reduced items?
Yes – you can.
Can I also return underwear and swimwear?
Yes – you can also return underwear and swimwear. The items must be unworn and have the original label attached. You may of course try the items on.
How long have I got to make a complaint about faulty goods?
If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (24 months) – this also applies to reduced merchandise. Note: the statutory warranty period for Sweden is 36 months.
You will not incur any costs. Please contact our Customer Service team. They will send you the necessary returns documentation. For technical and administrative reasons, it is not possible to make a complaint about online orders in our C&A stores.
I have returned an item, when will I get my money back?
Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.
The money will then be refunded by the same payment method used to make the initial purchase. It may take up to 8 to 10 working days from receipt of our Email for the refund to show up in your account.
How will the amount be refunded in the event of a return?
The refund will be issued via the same payment method used to make the initial purchase.
What happens, if the item returned by me has traces of odour?
Please bear in mind that we can only take back goods that are unworn and with the original label attached. Any obvious marks like makeup and lipstick stains or odours will render the item unsaleable. If this is the case, we will return the item to the customer and retain the purchase price as compensation.