Complaints

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If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (24 months and 36 months for Swedish customers) – this also applies to reduced merchandise. You will not incur any costs. Please contact our customer service team. They will send you the necessary returns documentation. For technical and administrative reasons, it is not possible to make a complaint about online orders in our C&A stores.

We would like to take this opportunity to apologise for any inconvenience this may cause.