Payment methods

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Payment by credit card

We accept Visa and MasterCard.

Your credit card will only be charged once your order has shipped. When ordering, the invoice amount is reserved – this process is called authorisation. Such checks are made to determine if the card is valid and if the available credit is sufficient.

If you are returning one or more items, we will refund the value of the returned items to the previously charged credit card, once we have processed the return. Please note that the time taken for the refund to be credited to your account depends on the card.

Important information on security:

Utmost security: We use state-of-the-art SSL encryption to guarantee the security of your personal information in the checkout area of our online shop.

For credit card payments, we also use the mandatory security code (CVC2 or CVV2 number) to protect your entire transaction. Good to know: These numbers are not encoded on the magnetic strip of your credit card and do not appear on the payment receipts.

For Visa and MasterCard, the security code – a three-digit number – is located on the top right-hand side of the signature strip.

Important information about Strong Customer Authentication:

Since January 2021, European guidelines have been developing to make online card payments even more secure for Internet users, known as Strong Customer Authentication (SCA). Depending on the type of card used, you may be asked during the ordering process to verify your payment method via 3D Secure.

To activate the 3D Secure verification required for your online orders, you can contact your bank, which will provide you with more detailed information.

So that you can pay for your next order easily and securely, we recommend that you inquire with your bank in advance whether 3D Secure is already activated for your credit card.

Payment by PayPal

PayPal is the online payment service for secure, simple and fast payment in online shops – and it's free of charge:

  • Secure: Your bank or credit card details are only stored by PayPal. This means that this information is not resent via the internet for every online purchase.

  • Simple: You pay for each purchase in two clicks because you use the bank and credit card details stored by PayPal.