Order

You can collect your favourite items in your electronic shopping basket by clicking the “add to basket” button in the Online Shop. Good to know: A binding order is only created when you

• have entered all the data needed to fulfil the contract,

• accepted our Terms and Conditions and

• have clicked on the “Buy now” button

Until you click on the “Buy now” button, you can change your order and the data provided at any time. Once you have completed your order, you will receive an automated order acknowledgement Email. This contains your order details and the Terms and Conditions.

Our tip: If you have not already printed your order details and our Terms and Conditions and/or saved them elsewhere, we recommend that you print the confirmation Email and save it – we do not save your details.

The order acknowledgement does not constitute a contract of sale. It only states that your order has been received by us. We reserve the right to refuse your order; we are not obliged to enter into a purchase agreement based on your order.

Despatch of the items ordered is the point at which we accept your order. You will receive a separate Email notification to that effect. We do not accept orders from persons under 18 years of age.

To ensure that your order is on its way to you as quickly as possible, we start processing it right after it is confirmed. For this reason, your order can neither be cancelled nor changed. Also the delivery address and the delivery conditions cannot be changed afterwards. To avoid errors, please check your details thoroughly before completing your order.

Do you still want to cancel? You can return unwanted items to us within 28 days after shipment date. Here you will find all the information concerning returns. If your address has changed and the package cannot be delivered, it will be returned to us and processed as a return, and the purchase amount will be refunded to you.

Your order or individual items were cancelled unintentionally? In rare cases it may happen that an item is already sold out, but is still shown as available in the store. We are very sorry if this was your case. The purchase amount will be credited to the payment method you used to place your order.

You will receive your invoice enclosed with your parcel.

Except delivery to Portugal: We will send the QR invoice to you as a PDF file shortly after shipment confirmation.

We provide you with information on current availability by displaying stock levels. However, sometimes a desired size or colour combination is shown as in stock, even though it is already sold out.

Unfortunately, the items in your basket cannot be reserved for you.

Due to new stock arriving and returned goods, sold out items can soon become available again. However, it is impossible to provide reliable information.

If you experience login issues or functional problems in the C&A Online Shop, it often helps to delete cookies. Please note: Deleting cookies can also delete all items from your shopping basket.

The relevant instructions for the most popular browsers are as follows:

• Open your Internet Explorer.

• Select the “Tools” button in the top right-hand corner of Internet Explorer.

• Click on the Safety button and then select “Delete browsing history”

• Select the check boxes “Cookies” and “Website data”.

• Click on “Delete”.

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

• Open your Mozilla Firefox browser.

• Select the menu point “History” on the top right.

• Select menu point “Clear recent history”.

• Select “Everything”.

• Activate the checkbox for “Cookies”.

• Click on “Delete now”.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

• Open your Chrome browser.

• Select the menu point “More Tools” > “Clear browsing data” on the top right.

• Click the checkboxes for “Cookies”, “Other site data and plug-in data” and “Cached images and files”.

• In the menu at the top of the screen, select the amount of data you want to delete. Choose “beginning of time” to delete everything.

• Click on “Clear browsing data”.

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Depending on the browser version, the options may differ slightly. If you are still having problems viewing our website despite these settings or if your browser is not included, we will be happy to assist you.

You can contact us by phone or Email. Our Customer Service is available from Monday to Friday from 08:00-20:00 and Saturday from 08:00-16:00:

Denmark: +45-78794104

Finland: +358-9-42720481

Greece: +30-21-03003446

Croatia: +385-1-5544210

Portugal: +351-308802933

Romania: +40-31-2295645

Sweden: +46-8-52502421

Slovakia: +421-2-33331245

Slovenia: +386-1-8282256

Hungary: +36-1-7008413

(chargeable according to your phone contract)

E-Mail: service_eu@shop-c-and-a.com

Yes – once you have placed your order, you will receive an automated Email message acknowledging receipt. Please note: You will also receive this order acknowledgement Email if one of the items is currently out of stock. We will also notify you by Email, once your merchandise has been transferred to DHL and is en route to you.

Did you forget to redeem your voucher code? No problem. Please send an email with the following information to service_eu@shop-c-and-a.com

• Voucher code

• Voucher value

• Expiry date

• How or from what provider did you receive the voucher code?

• Redemption conditions (if available)

If all the conditions are fulfilled, we will redeem the voucher for you retroactively.

Yes – we guarantee that your data is completely safe with us. Thanks to state-of-the-art SSL encryption, we can guarantee the optimum protection of your personal data. In addition, we protect all your transactions with the mandatory card security code. Good to know: Your delivery address will only be used to process the delivery and not for credit checks or marketing purposes.

If you placed an order from us as a guest, you will find all the important information about your order in the confirmation email that we sent to the email address you provided. If you placed your order while being logged into your customer account, you can view all orders that you have placed since 06.05.2020 in the "Orders" section. Please note that only online orders are displayed here. Purchases made in one of our stores will not be displayed in your customer account. You can find more information about your customer account here.