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For technical and administrative reasons, returns of online orders are not possible in C&A stores.
This is how it works:
- Fill in the returns form supplied and pop it into the parcel together with the item being returned.
- Seal the parcel securely and take it to your preferred shipping partner.
- Please note that you have to cover the costs of returning the items back to us by yourself.
Please send your returns to the following address:
C&A Online Shop
Münchner Straße 112
30855 Langenhagen / Germany
Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation email to notify you of the number of items returned and the amount to be refunded.
The money will then be refunded by the same payment method used to make the initial purchase. Please note that it may take up to 8 to 10 working days from receipt of our email for the refund to show up in your account.
Please note that the customer carries all the shipping costs of the return. You can choose your own shipping method for the return, e.g. your local postal services. Return shipping costs will differ depending on the chosen shipping partner as well as weight and size of the package.
Please bear in mind that we can only take back goods that are unworn and with the original label attached. Any obvious marks like makeup and lipstick stains or odours will render the item unsaleable. If this is the case, we will return the item to the customer and retain the purchase price as compensation.
For technical and administrative reasons, complaints, exchanges or returns of online orders are not possible in C&A stores.
No, it isn't. In order to ensure a fast and correct processing of the returns, we ask our customers to always send their returns separately, basing on the original orders and using the shipping label, which can be found in the parcel or provided by our customer service.