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Complaints

If in exceptional cases, an item does not meet our high-quality standards, you can of course submit a complaint within the statutory warranty period (24 months) – this also applies to reduced merchandise. Please send the item including a brief explanation and your bank details to the following address:

C&A Online Shop
Münchner Straße 112
30855 Langenhagen / Germany

You will not incur any costs. Please contact our customer service team. They will send you the necessary returns documentation. For technical and administrative reasons, it is not possible to make a complaint about online orders in our C&A stores.

We would like to take this opportunity to apologise for any inconvenience this may cause.