FAQs – Our customers’ most frequently asked questions
Our EU Online Shop delivers to the following countries, specifically the mainland and excluding island territories:
- Czech Republic
When ordering in this online shop, it is important that you provide a delivery address and a billing address that matches one of the countries listed above.
Delivery address and billing address always need to be from the same country. If you want to order to another country, please change the webshop by using the dropdown in the footer.
Standard delivery with DHL is charged at 3.90 €. Shipping is free from a minimum order value of 39 €.
You should receive your order within the following time frames after receipt of the order acknowledgement
In exceptional cases, such as during the sales period, shipping may be slightly delayed due to the volume of orders. Of course, we will inform you as soon as possible. You can always find up-to-date information here. We appreciate your understanding.
Of course! You can return unworn items within 30 days and without giving a reason – this also applies to reduced merchandise. Please note that you have to cover the costs of returning the items back to us. For technical and administrative reasons, returns of online orders are not possible in C&A stores.
Once we have received the items in our logistics centre, a refund is initiated immediately. You will first receive a confirmation Email to notify you of the number of items returned and the amount to be refunded.
The money will then be refunded by the same payment method used to make the initial purchase. It may take up to 8 to 10 working days from receipt of our Email for the refund to show up in your account.