You have the possibility to view and adjust your personal data, such as addresses and payment methods. You can also follow the status of your order live. The green bar keeps you informed about the current status of your order.
For technical reasons returns, cancellations and changes of your orders are currently not possible within your customer account. Thank you for your understanding.
Under "Orders" you can see all orders which you have placed from 06.05.2020 on. Please note, that only online orders appear here. Purchases from one of our physical stores do not appear in your customer account.
For technical reasons, orders will only be displayed in your account from 06.05.2020 onwards.
Is an order you placed after this date missing? In rare cases, technical problems may occur, so the information cannot be displayed at that time. Please be patient and try again later.
Shortly after we have received your order and you have received our e-mail with the order confirmation, your order is also visible in your customer account.
Yes, under "Orders" you will be informed about your current order status. You have the possibility to follow the order status of your order live in the green bar. Once your order has been shipped, you can also check your shipping status via the tracking link.
If you have cancelled or returned an item, it may take some time for the order status in your account to update.
Yes, as soon as your order has been shipped, you can select your order under "Orders" and then click on the field "Track shipment". This will automatically take you to the tracking system of the selected shipping partner. Please note that the tracking link will only become active within 24-48 hours.
Yes, we guarantee that your data is completely safe with us. Thanks the most modern SSL encryption, we offer you optimal protection of your personal data.