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Vouchers & gift cards
You can easily redeem your voucher code during the order process in the fourth step under "Check & Order". There you will find the field "Do you have a voucher code?", in which you can insertit. Afterwards the discount will be deducted from the total price if the voucher conditions are fulfilled.
Please pay attention to upper and lower cases when entering the voucher code and click "Redeem voucher". Otherwise, due to technical reasons, we will unfortunately not be able to accept the voucher code. In order to avoid mistakes when entering the voucher code, we recommend that you copy and paste it.
Please understand that several vouchers usually cannot be combined.
If your voucher could not be redeemed successfully, you will receive an error message. In this case, please check whether the voucher conditions are fulfilled. Frequently occurring errors are:
- already cashed
- minimum order value not yet reached
- another discount already redeemed
- does not apply to the products placed in the shopping cart.
The General Voucher Terms and Conditions of the C&A Online Shop apply, according to which every voucher
- can only be redeemed once
- is valid for a specific period
- depends on the minimum order value
Further information on the vouchers or promotions can be found in the respective voucher conditions (text marked with an asterisk).
Unfortunately, our advertising and promotion vouchers can neither be refunded, paid out nor replaced when an entire order is returned.
Did you forget to redeem your voucher code? No problem. Please send an email with the following information to [email protected]
If all the conditions are fulfilled, we will redeem the voucher for you retroactively.
Due to technical and organisational reasons, you can currently only redeem your C&A gift card in our stores. We are already working hard to make it possible to redeem it in the online shop in the near future - thank you for your understanding!
Our C&A gift cards are available in all C&A stores as well as at selected distribution partners.
You might receive a personal discount code from our customer service team, from our social media team or in our newsletters. Personal discount codes are granted to specific users and are valid for a single purchase, so if you receive one, we kindly ask you to keep it for yourself and respect its redemption conditions. The usage of personal discount codes is limited to a single order by the person they were granted to, and their distribution or misuse might lead to legal consequences.