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Vouchers

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Vouchers & gift cards

How can I redeem my voucher code?

You can easily redeem your voucher code during the order process in the fourth step under "Check & Order". There you will find the field "Do you have a voucher code?", in which you can insertit. Afterwards the discount will be deducted from the total price if the voucher conditions are fulfilled.

What do I have to pay attention to when entering the voucher code?

Please pay attention to upper and lower cases when entering the voucher code and click "Redeem voucher". Otherwise, due to technical reasons, we will unfortunately not be able to accept the voucher code. In order to avoid mistakes when entering the voucher code, we recommend that you copy and paste it.

Can I combine several voucher codes?

Please understand that several vouchers usually cannot be combined.

My voucher code could not be redeemed - what now?

If your voucher could not be redeemed successfully, you will receive an error message. In this case, please check whether the voucher conditions are fulfilled. Frequently occurring errors are:

- invalid/expired

- already cashed

- minimum order value not yet reached

- another discount already redeemed

- does not apply to the products placed in the shopping cart.

What are the general voucher conditions?

The General Voucher Terms and Conditions of the C&A Online Shop apply, according to which every voucher

- can only be redeemed once

- is valid for a specific period

- depends on the minimum order value

Further information on the vouchers or promotions can be found in the respective voucher conditions (text marked with an asterisk).

What happens to a redeemed voucher when I return my order?

Unfortunately, our advertising and promotion vouchers can neither be refunded, paid out nor replaced when an entire order is returned.

Can I redeem my voucher at a later date?

Crediting of vouchers at a later date is not possible. If you have forgotten to redeem your voucher, you can use it in your next order, depending on its validity.

I have a C&A gift card - where can I redeem it?

Due to technical and organisational reasons, you can currently only redeem your C&A gift card in our stores. We are already working hard to make it possible to redeem it in the online shop in the near future - thank you for your understanding!

Where can I get a gift card?

Our C&A gift cards are available in all C&A stores as well as at selected distribution partners.