Logistics Shared Services Specialist - Last Mile

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

The Logistics Shared Services Specialist – Last Mile Delivery Claims is part of the Logistics Shared Services organization and is responsible for the end-to-end coordination, validation, and governance of Last Mile Delivery claims originating from stores. The role ensures timely handling, correct classification, and transparent resolution of delivery-related claims in close collaboration with Outbound Transportation, Distribution Centers, Carriers, Planning, and Stores. By providing high-quality claim data and active follow-up, the role directly contributes to service stability, carrier accountability, store satisfaction, and continuous improvement across the last mile delivery network.

Your responsibilities

•    Claim Intake, Validation & Processing: Act as first-line processor for Last Mile Delivery claims submitted by stores; validate completeness, ensure one claim per delivery, and request missing information when needed.
•    Claim Classification & Routing: Confirm claim category and ownership in line with governance rules and route claims to the appropriate resolution queues.
•    Resolution Follow-Up & SLA Management: Monitor claims against SLAs, follow up with stakeholders, ensure proper root cause documentation, and communicate outcomes to stores.
•    Data Quality, Reporting & Continuous Improvement: Maintain high data quality, support reporting, identify recurring issues, and contribute to improvement initiatives.
•    Stakeholder Collaboration & Governance: Collaborate with logistics stakeholders and support governance routines with claims insights.

What you bring

• Degree in Logistics, Supply Chain Management, Business Administration, or related field (or equivalent experience).
• 2–4 years of relevant experience in logistics, shared services, or service support roles.
• Fluent in written and spoken English; additional European languages are an advantage.
• Experience with claim handling tools, Power Apps, Forms, ERP or TMS systems is beneficial.
• Experience in logistics operations, transportation, claims processing, or supply chain support roles.
• Understanding of last mile delivery processes and store delivery execution.
• Strong data accuracy, analytical skills, and attention to detail.
• Proficiency with digital tools including Microsoft Office / Office 365.
• Strong communication skills and ability to work in a multi-country environment.

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture