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C&A Customer Service
C&A customers live active and varied lives. So they look out for clothes that are as stylish as they are wearable.
We serve up inspiring design to accommodate modern lifestyles, translating each customer’s special moment into a personal celebration. We at C&A believe that life itself is the richest source of inspiration.
Caring is sharing
At C&A, everything revolves around our customers. We imagine ways in which we can add value to their lives, and we are always trying to find out how we can transform the everyday life and ordinary moments into the extraordinary. We are constantly improving our customer service, for instance making sure that our customers always find what they are looking for by using state-of-the-art RFID labels.
Making the experience simple and fun
C&A knows that easy shopping makes shopping enjoyable. Our customers may choose to pay with debit or credit cards, gift certificates or cash. Returns and exchanges are fast and convenient. Simple layaway procedures and dependable product guarantees give peace of mind. Those with mobility challenges find C&A stores to be easily accessible, and everyone can intuitively find their way around in our stores.
Clothing available in real-time
C&A is decisively improving the availability of the items customers need. Using cutting-edge RFID (Radio Frequency Identification) tags, we at C&A can gather real-time information on what we have in stock and where. RFID enables us to identify items without direct contact or barcodes. That makes it easier for us to ensure we have the different colors and sizes that our customers desire available in our C&A stores. RFID labels are currently used in 100 stores in Germany and will gradually be introduced throughout C&A Europe.
